Norlender Knitwear


Terms and Conditions


SHIPPING

Norlender offers free shipping on all purchases made over 140 USD. Free shipping is automatically added in checkout when the amount has reached 140 USD. A shipping fee of 25 USD will be added on all purchases under 140 USD.

TAXES

International taxes and customs clearance are never included in Norlender’s shipping fee, and must therefore always be settled by the purchaser. The country, state or province of your shipping address may require tax to be applied to shipping and handling charges.

 

RETURN POLICY

You can return most new, unused items within 30 days of delivery for a full refund:
Before you return any products, please call +4756192000 or send a mail to sales@norlender.no.

-       The product will be fully refunded, unless otherwise noted.

-       Norlender does not refund shipping and handling fees, nore the return fees.

-       If the product is returned due to a defect, inaccurate product description or an incorrect order, please call or send a mail to sales@norlender.no. In these cases, you will be compensated for the return shipping and the 25 USD shipping fee if.

-       All items are eligible for return, unless otherwise note don the product page.

DAMAGED ITEMS

If an order arrives to you with obvious shipping damage, please call +4756192000 or send a mail to sales@norlender.no with pictures of the damaged package. Please save all packaging material and paperwork for the order if shipping damage is a possible issue.

WARRANTY

Norlender Knitwear will always work hard to produce the highest possible quality knitwear. Norlender’s costumers are guaranteed a product made with care and craftsmanship. Our warranty covers therefore material damage in our products that are due to workmanship and material defects. This could be issues like a torn seem or a defect zipper. Norlender’s warranty starts on the day of the purchase, and lasts for 3 years. Note that our warranty does not cover normal wear and tear like: natural wear on materials and colors over extended use and time, accidents, moths (holes) and improper usage, storage, care, or washing. Some pilling is considered normal wear, and is easily removed with a wool razor or wool shaver.

For questions or evaluation of warranties, please call +4756192000 or send a mail to sales@norlender.no. Should your Norlender product have a defect, then please send us pictures of your product.